Gas Appliances

For gas appliance sales, please contact our office in your area or visit the QTOJAPAN division website for more information.
https://qtojapan.com/

For the purchase or rental of gas appliances, you can check and apply through the nearest branch of our company in your area or via the QTOJAPAN division’s website.

Please contact the branch office in your area.
(The prices listed on the QTOJAPAN business division’s website include the standard installation cost.)

There are two types of gas: city gas and LPG. The type of gas depends on the appliance, so please contact the branch office in your area for more details. If purchasing from mass retailers, please confirm the suitable gas type. Additionally, when purchasing gas appliances, please also purchase the necessary connectors.

I apologize for the inconvenience, but please contact our office located in your area.

When the temperature drops below freezing, the water in the pipes around the gas water heater may freeze, causing a disruption in hot water supply. The gas water heater itself has the following features to prevent freezing:

・A freeze prevention heater prevents freezing in the water passage.
・The recirculation pump operates automatically to prevent freezing in the pump and other parts.
* You may hear the sound of the bath pump running late at night or early in the morning, but this is normal.

【Precautions】
Please make sure the power plug is inserted into the outlet. (The heater will not function if unplugged, so be careful!)
* Do not drain the remaining bath water; keep the water level at least 5 cm above the circulation adapter.

1. Turn the operation switch on the remote control to “OFF.” 2. Close the gas valve.
3. Close the bathtub drain plug, then open the hot water valve to allow approximately 400 milliliters of water to flow into the bathtub for one minute.

* Water may overflow from the bathtub.
* The flow rate may become unstable, so please check the flow rate after about 30 minutes.

Please contact the branch office located in your area.

The lifespan of a gas water heater is generally said to be around 10 to 15 years. As it approaches the end of its lifespan, the following signs may appear:

・Unstable water temperature
・Strange noises or abnormal vibrations
・Increased gas consumption
・Reduced water flow

If you feel the lifespan is nearing, it is recommended to consider early inspection or replacement.

If you hear strange noises, it may indicate wear or failure of internal parts. Please stop using the appliance immediately and contact the gas company or a professional service provider for inspection. Continued use could lead to further damage or pose a safety risk.

If you suspect a gas leak, you may notice a distinctive gas smell. If you smell gas, first open the windows to ventilate the area and close the gas valve. Then, contact the gas company and request an inspection. Do not use any open flames or turn on electrical switches.