Privacy Policy

Thank you for your continued support of our business operations. We are committed to properly safeguarding customer information by establishing the following policies for handling such information. We kindly ask for your understanding and cooperation in this matter.

1. Approach to the Protection of Personal Information

To ensure the smooth operation of our business, we collect and utilize customer information, such as names, addresses, phone numbers, and email addresses. Recognizing the appropriate protection of personal information as a significant responsibility, we handle personal information under the following policies:

  • We comply with the Personal Information Protection Law and other relevant regulations, handling personal information appropriately while striving for continual improvement.
  • We clearly define rules for handling personal information and ensure all employees are aware of them. We also request that business partners handle personal information appropriately.
  • When collecting personal information, we specify the purpose of use, notify or disclose it, and handle the information accordingly.
  • We take necessary measures to prevent the leakage, loss, or alteration of personal information and manage it properly.
  • We respond promptly and sincerely to requests from customers to disclose, correct, delete, or suspend the use of their personal information through designated contact points.
  • We handle information about corporations, etc., in compliance with relevant laws and appropriately, considering its intended use and the public nature of the information.

Specifically, personal information will be handled as outlined below.

2. Purpose of Using Personal Information

To provide energy services such as gas and electricity to our customers, we may obtain personal information (e.g., names, addresses, phone numbers) directly or through our contractors using published materials such as phone books or residential maps. This information will be used for the following purposes:

  1. Safety inspections of energy supply equipment and consumption devices (e.g., heating, water heating, air conditioning)
  2. Ensuring a stable supply and promoting the widespread use of energy
  3. Energy supply equipment construction
  4. Providing services related to energy supply operations, such as automatic leak alerts or supply interruption measures
  5. Sales, installation, repair, inspection, and after-sales service of energy consumption devices, alarm systems, and home equipment
  6. Providing other products and services handled by our company
  7. Informing, promoting, surveying, and collecting data on services and products related to the above businesses
  8. Performing other tasks associated with the activities described in (1) through (7) above

Additionally, for efficient business operations, we may delegate certain tasks to financial institutions, data processing companies, or partners (e.g., manufacturers, construction companies, security firms). In such cases, we supervise these contractors by establishing agreements regarding information handling.

3. Disclosure and Provision of Personal Information to Third Parties

Except for the purposes described in Section 2 or in the following cases, we do not disclose or provide customer information to third parties:

  1. With the customer's consent
  2. When required by law
  3. When necessary to protect human life, health, or property, and obtaining the customer’s consent is difficult
  4. When particularly necessary for public health or child welfare, and obtaining the customer’s consent is difficult
  5. When cooperating with public authorities, and obtaining the customer’s consent could hinder the performance of their duties

4. Joint Use of Personal Information

Information Items

Customer name, address, phone number, energy supply equipment, owned devices, device sales and maintenance details, and related services

Shared Entities

Kanien JAPAN Co., Ltd., its group companies, energy equipment manufacturers and sellers, and contractors with business partnership agreements

Purpose of Use

Collecting information for safety and quality improvement, sales, repairs within warranty periods, delivery operations, and conducting safety activities

Entity Responsible for Management

Kanien JAPAN Co., Ltd.

5. Inquiries Regarding Personal Information

Disclosure

If you wish to access your personal information held by us, we will confirm your identity and provide a response within a reasonable period and scope.

Corrections

If you wish to correct, add, or delete personal information, we will confirm your identity and, if the information is inaccurate, make the necessary changes within a reasonable period and scope.

Suspension or Deletion

If you wish to suspend or delete your personal information, we will confirm your identity and proceed within a reasonable period and scope. Please note that service provisions may be affected. Information held as required by law may not be eligible for such requests.

Contact

Please direct inquiries to the following address:
Kanien JAPAN Co., Ltd.
Address: 179 Shimoshibakiri, Kanien Shinden, Kanie-cho, Aichi Prefecture 497-0044, Japan
TEL: 0567-95-2074
FAX: 0567-95-7194
Hours: Weekdays 8:30 AM to 5:30 PM

6. Basic Policy Against Anti-Social Forces

Our company has established the following basic policy to prevent damages when it becomes evident that a customer belongs to antisocial forces, which pursue economic gains through violence, intimidation, or fraudulent methods. We strictly adhere to these principles:

  1. We will respond to unjust demands by antisocial forces as an entire organization while ensuring the safety of our employees.
  2. To prevent damages caused by antisocial forces, we will cooperate with external professional organizations, including the police, centers for promoting the elimination of violence, and legal professionals, to address issues systematically and appropriately.
  3. We will not engage in any form of relationship, including business transactions, with antisocial forces. Furthermore, we will firmly reject any unjust demands.
  4. Under no circumstances will we engage in backdoor dealings or provide financial support to antisocial forces.

Established: January 1, 2015
Kanie JAPAN Corporation
Representative Director: Hirokatsu Kurokawa

Quick Access